Refund policy

Australian Consumer Law

This section applies where you acquire products as a “consumer” for the purposes of the Australian Consumer Law.

MLC Pty Ltd trading as Smarty Supplies (we, us, or our) products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund in the case of a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the products repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

If you wish to make a claim under the Australian Consumer Law, please contact us as soon as possible so that we can work with you to achieve a prompt resolution.

Our Quality Guarantee

At Smarty Supplies, our purpose is to provide high-quality products that meet the expectations of our customers. Unfortunately, we are unable to offer refunds or returns for change of mind.

In addition to your rights under applicable law, including the Australian Consumer Law, we offer a Quality Guarantee on the terms set out below and in our Terms and Conditions.

If you have concerns regarding the quality of a product, please follow the steps below:

  • Contact us at hello@smartysupplies.com.au with details of your concern within 14 days of confirmed delivery. Please include photos where the issue relates to visible defects or damage.
  • Provide any additional information requested by us to help assess the issue and understand your experience.
  • If requested, return any remaining product to Smarty Supplies in accordance with the instructions provided by our team.
  • Subject to the outcome of any investigation, Smarty Supplies will, at its discretion, provide a refund or replacement product.
  • Note: we do not take responsibility for damaged packaging by the courier. We will, however, take note of the matter and raise a claim with the courier on your behalf.

This Quality Guarantee applies to all Smarty Supplies products.

To make a claim, you must notify us as soon as possible after becoming aware of the issue. The product must also be within its applicable shelf life (if relevant) at the time of the claim.

Smarty Supplies must be reasonably satisfied that there is a genuine issue with the quality of the product.

Any exchange will be for a product of equivalent value. If you choose to exchange for a product with a different price:

  • If the replacement product is higher in price, you will be required to pay the difference.
  • If the replacement product is lower in price, we will refund the difference.