Shipping policy

Shipping Policy

Thank you for shopping with us. Below are the terms and conditions that constitute our Shipping Policy.

Order Processing Time

All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

Shipping Rates & Delivery Estimates

A flat fee of $10 is charged for all orders.

Orders above $60 receive free shipping.

We use a variety of courier services to get the
product to the customer in the most efficient
manner. 

We do not ship internationally.

Shipment Confirmation & Order Tracking

You will receive a shipment confirmation email with tracking information once your order has been dispatched.

Customs, Duties and Taxes

We are not responsible for any customs duties or taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.

Damages

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item so we can evaluate the issue and make it right.

Lost or Stolen Packages

We are not responsible for lost or stolen packages confirmed as delivered by the shipping carrier. If your package is missing, please contact the shipping provider directly.

Returns & Exchanges

For information regarding returns, exchanges, and refunds, please review our Return Policy.

Contact Us

If you have any questions about your shipment, please contact us at:
hello@smartysupplies.com.au